To raise your limits, you verify your identity by uploading a photo of your ID document and a selfie. A person on our team checks them and, once approved, your account moves up a tier.
Before you start
You’ll need:
- an identity document with your photo on it
- a phone or computer that can take or upload a photo
Your name on TransferCove should match the name on your ID. If it doesn’t, update it first in Settings, then Profile.
Steps
- Go to Settings, then Limits and verification.
- Choose to verify your identity.
- Upload a clear photo of your ID document.
- Upload a selfie.
- Submit.
Your verification now shows as pending. A person on our team reviews it and we notify you when there’s a decision.
Getting a clear photo
Most delays come from photos we can’t read. To avoid that:
- Use good light and avoid glare on the document.
- Show all four corners of the ID.
- Make sure every word and number is sharp.
- For the selfie, face the camera without a hat or sunglasses.
Files can be JPG, PNG, WebP or PDF, up to 10 MB each.
After the review
- Approved: your tier changes and your new limits apply straight away. You can see them in Settings, then Limits and verification.
- Rejected: we tell you why, such as that the photo was blurry or the name didn’t match. Fix the problem and submit again.
If you don’t understand the reason, contact us.
How we handle your documents
Your ID and selfie are stored privately. Only you and the reviewer can see them, through links that expire after five minutes. We use them to check your identity, not for anything else. More on this is on our security page.