This policy explains what personal information TransferCove (“TransferCove”, “we”, “us”) collects when you use our website, app and wallet, what we do with it, and the choices you have. It applies to members, people who visit our website and people who contact us.
1. Who we are
TransferCove is operated by TransferCove, 333 Fremont Street, San Francisco, CA 94105, United States. We are responsible for the personal information described here. You can contact us about privacy at support@transfercove.com.
2. What we collect
Account and profile information. Your name, email address, @handle, country, phone number if you add one, profile photo if you upload one, and your settings and preferences.
Security information. A salted hash of your transaction PIN (never the PIN itself), passkey public keys, whether two-step verification is on, and records of sign-in attempts.
Identity verification information. If you verify your identity, the identity document and selfie you upload, and the details on them, such as your name, date of birth and document number. We also keep our reviewer’s decision.
Transaction information. Payments you send, receive and request, including the other member, amount, note and time. Deposits and withdrawals, including the method, amount, deposit reference code, payout reference, status, proof of payment you upload, sender details you give us, and the payout account details you save, such as bank account or wallet address.
Device and session information. The IP address, browser and device type, and approximate location derived from your IP address, for each signed-in session, plus when it was last used. Our systems also record technical logs needed to run and secure the service. We don’t put personal details like your name or email in those logs.
Support information. Messages you send us, and notes our team makes while helping you.
Information from others. When another member pays you or requests money from you, we receive the details of that payment from them. Payment providers may send us information about deposits and payouts, such as the sender’s name on a bank transfer.
3. Why we use it
We use personal information to:
- create and run your account, and let other members find and pay you
- process payments, deposits and withdrawals, and keep an accurate ledger
- verify your identity and apply account limits
- secure your account, detect and prevent fraud, scams and abuse, and investigate problems
- meet our legal obligations, including record keeping and responding to lawful requests
- send you notices about your account and money movements, and other emails you’ve chosen to receive
- answer your questions and handle complaints
- improve and fix the service
We don’t sell your personal information, and we don’t use it for third-party advertising.
4. What other members can see
Other members can see your name, @handle and profile photo when they look you up or when you pay each other. They see the notes on payments between you. They don’t see your email address or phone number. Someone who already knows your email or phone can use it to find your account, but the lookup only returns an exact match.
5. Who we share it with
We share personal information only as needed:
- Payment partners. Banks and other providers we use to receive deposits and send withdrawals get the details needed to make those payments.
- Service providers. Companies that host our systems and store our files, deliver our email, and protect our sign-in pages from bots. They may only use the information to provide their service to us.
- Law enforcement and regulators. When the law requires it, when we receive a valid legal request, or when we believe in good faith that sharing is needed to prevent fraud, protect someone’s safety, or protect our rights.
- A buyer or successor. If our business is sold or merged, personal information may pass to the new owner, who must keep protecting it under this policy or tell you about changes.
- With your consent. In any other case, only if you ask us to or agree.
6. How long we keep it
We keep your information while your account is open. After you close your account, we keep financial records, transaction history, identity verification records and related information for as long as the law requires, which for financial records is usually several years. We keep other information only as long as it’s useful for the purposes above, then delete or anonymize it.
Closing your account removes your profile from lookups straight away, but it doesn’t erase records we’re required to keep.
7. How we protect it
We protect your information with measures that include encrypted connections, private file storage, short-lived links for viewing documents, staff roles that only show what each role needs, mandatory two-step verification for staff, and an audit log of staff actions. Identity documents and payment proofs are shown only to you and the staff member reviewing them.
No system is perfectly secure. If a breach affects your personal information, we will tell you and the relevant authorities as the law requires.
8. Your choices and rights
You can:
- see and update most of your profile in Settings
- choose which emails you get, except notices about money movements and security, which we always send
- see and sign out your active sessions
- download your transaction history as a CSV file from Activity
- close your account in Settings once your balance is zero and nothing is pending
Depending on where you live, you may also have the right to ask for a copy of your personal information, to correct it, to delete it, or to limit how we use it. To make a request, email support@transfercove.com from the address on your account. We will confirm your identity before acting on it and reply within the time the law requires. We may not be able to delete information we’re legally required to keep, and if so we’ll tell you why. We won’t treat you differently for using your privacy rights.
9. Cookies and similar storage
We use only the storage needed to run the site and app, such as the cookie that keeps you signed in. Our Cookie notice has the details.
10. Children
TransferCove is only for people aged 18 or over. We don’t knowingly collect personal information from children. If you believe a child has given us information, contact us and we’ll delete it unless we’re required to keep it.
11. Where we process information
We are based in the United States, and we and our service providers may store and process information in the United States and in other countries. Where we transfer information, we take steps to protect it as this policy describes.
12. Changes to this policy
We may update this policy. If we make a meaningful change, we’ll tell you by email or in the app before it takes effect. The date at the top of this page shows when it last changed.
13. Contact
For privacy questions or requests, email support@transfercove.com or write to TransferCove, 333 Fremont Street, San Francisco, CA 94105, United States.