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How to add money, step by step

Updated

You add money by sending a payment yourself, using instructions we show in the app. Each deposit gets its own reference code so we can match your payment to your account.

Steps

  1. Tap Add money.
  2. Pick a payment method. The methods on offer, such as bank transfer, are listed in the app. Each one shows its minimum and maximum.
  3. Enter the amount. You’ll see exactly how much will be added to your balance.
  4. Read the instructions. They show where to send the money (such as an account name and number, or a wallet address with a QR code) and a reference code unique to this deposit. It looks like TC-7KX4QM: “TC-” followed by six letters and numbers.
  5. Make the payment from your bank or app. Put the reference code in the memo, note or reference field.
  6. Back in TransferCove, tap “I’ve sent it”. You can attach proof, such as a screenshot or PDF of the payment confirmation, and add the sender details we ask for.

Your deposit is now pending review. We match it and credit your balance, usually within one business day. See How deposits are reviewed.

Tips

  • Use a new deposit, and a new reference code, for every payment. Don’t reuse an old code.
  • Send the exact amount you entered.
  • For a crypto method, send only on the network named in the instructions. Network fees are set by the network, not by us.
  • Proof files can be JPG, PNG, WebP or PDF, up to 10 MB.

If you don’t send it

You can cancel a deposit while it’s still awaiting payment. If you never mark it as sent, it expires on its own after a while. Nothing is charged either way.

Once you’ve tapped “I’ve sent it”, you can’t cancel the deposit in the app. If you made a mistake, contact us with the reference code.

Fees

Adding money is free on every method. If that ever changes, the fee is shown before you confirm. Your bank or payment app may charge its own fee to send money, which we don’t control.

If you can’t add money

Adding money can be paused if your account is restricted. See If your account is restricted. A deposit can also be blocked if it would go over one of your limits.