After you tap “I’ve sent it”, a person on our team matches your payment to your deposit using its reference code, then credits your balance. This usually happens within one business day. Our review team works Monday to Friday.
What we check
Every deposit is checked by hand before any money is added to your balance. The reviewer looks at:
- whether the payment has arrived in the account or wallet from your instructions
- whether the amount matches the deposit you started
- whether the payment carries your deposit’s reference code
- the proof you attached, if any
The reference code is how we tell your payment apart from everyone else’s. We may still be able to match a payment without it, but it takes longer.
What you’ll see
Your deposit moves through these statuses:
- Awaiting payment: you’ve started the deposit but haven’t marked it as sent.
- Pending review: you’ve tapped “I’ve sent it” and it’s in our queue.
- Approved: we found your payment and credited your balance.
- Rejected: we couldn’t match the payment. We tell you why. See When a deposit is rejected.
You get a notification when your deposit is approved or rejected. Pending deposits also show on your Home screen.
How much is credited
Adding money is free, so we credit the full amount of your deposit. The amount you’ll receive is shown before you start.
Why it might take longer
Our review time starts once your payment has reached us. Some methods are slower than others. A bank transfer can take a day or more to arrive, depending on your bank. Reviews happen Monday to Friday, so a deposit marked as sent outside those days waits for the next one.
It also takes longer when:
- the reference code is missing or mistyped
- you sent a different amount from the one you entered
- the payment came from somewhere we can’t connect to you
Help us match it quickly
- Copy the reference code exactly into the memo or note field.
- Send the exact amount you entered.
- Attach a screenshot or PDF of the payment confirmation when you tap “I’ve sent it”.
If it has been longer than one business day since your payment arrived, contact us with the deposit’s reference code.