You can cancel a withdrawal while its status is Pending. The full amount goes straight back to your balance. Once our team has started processing it, you can no longer cancel it in the app.
Steps
- Go to Activity and open the withdrawal.
- Check the status says Pending.
- Tap Cancel withdrawal and confirm.
The status changes to Canceled and the full amount is back in your available balance. There’s no fee for canceling.
Why you can’t cancel after Pending
When a withdrawal moves to Processing, someone on our team has started paying it out to your payout account. Stopping it at that point could mean the money leaves us and also comes back to your balance. To prevent that, the Cancel option disappears once processing starts.
If it’s already processing
If you made a mistake, like picking the wrong payout account, contact us straight away with the withdrawal’s amount, date and the payout account you chose. We’ll check whether it has been paid yet. We can’t promise to stop it, but the sooner we hear from you, the better.
If we can’t complete a withdrawal, we reject it and the full amount comes back to your balance. You don’t need to do anything for that to happen.
The money comes back once
Whether you cancel or we reject the withdrawal, the amount we set aside returns to your balance exactly once. You won’t see it returned twice, and you won’t lose any of it.