Two-step verification adds a second code to signing in, from an authenticator app on your phone. Someone who gets into your email still can’t get into your TransferCove account without it.
Turn it on
You’ll need an authenticator app, such as Google Authenticator, Microsoft Authenticator or 1Password.
- Go to Settings, then Security, and choose two-step verification.
- Scan the QR code with your authenticator app. If you can’t scan it, type in the setup key shown instead.
- Enter the six-digit code the app shows to confirm it’s working.
- Save your recovery codes.
From now on, after you enter the code we email you, we’ll ask for the code from your app.
Recovery codes
When you turn on two-step verification, we show you 10 recovery codes. We only show them once, so save them somewhere safe right away, such as a password manager or a printed copy kept at home.
Each recovery code works once. Use one in place of an authenticator code if you don’t have your phone.
If you’ve used some or think they’ve been seen, make a new set in Settings, then Security. You’ll need a current code from your app. The old set stops working.
Passkeys and two-step
Signing in with a passkey already counts as two steps, so you won’t be asked for an authenticator code when you use one. Adding a passkey and turning on two-step verification together is a good setup.
Turn it off
Go to Settings, then Security, and turn off two-step verification. You’ll need a current code from your app to do it. We don’t recommend leaving it off.
Lost your phone and your recovery codes
If you added a passkey, you can still sign in with it. You’ll still need our help to reset two-step verification, because turning it off asks for a current code.
Contact us from the email address on your account, or write to support@transfercove.com. Our team can remove two-step verification once we’re satisfied the request is really from you. This also removes your recovery codes and passkeys, so you’ll need to set them up again afterward.