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TransferCove
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How to sign in

Updated

TransferCove doesn’t use passwords. You sign in with a six-digit code we email you, or with a passkey saved on your device.

Sign in with an email code

  1. Enter your email address.
  2. We email you a six-digit code. Type it in.
  3. If you’ve turned on two-step verification, enter the code from your authenticator app as well.

Each code works for 10 minutes and only once. If you type it wrong too many times, ask for a new one. You can request a new code after 30 seconds. If the email doesn’t arrive, check your spam folder and make sure the address is spelled right.

New to TransferCove? The same screen opens a new account. See How to open an account.

Sign in with a passkey

A passkey lets you sign in with Face ID, a fingerprint, your device’s screen lock or a security key. It only works on our site, so a fake site can’t trick you into handing it over.

To add one, go to Settings, then Security, and add a passkey. You can add more than one, rename them and remove any you no longer use.

A passkey counts as both steps of sign-in, so you won’t be asked for an authenticator code when you use one.

Staying signed in

You stay signed in on a device for up to 30 days after you last used TransferCove there. After that, you sign in again. Signing out on a device ends that session straight away.

See where you’re signed in

Settings, then Security, lists every device signed in to your account, with when it was last used. From there you can:

  • sign out a single device
  • sign out every device except the one you’re using

If you see a device you don’t recognize, sign out every other session, then contact us and choose “Security” as the topic.

Never share your codes

We will never ask for a sign-in code, an authenticator code or your PIN, by email, phone or chat. Anyone who asks is not us.

Can’t sign in?

  • Too many attempts in a short time can pause sign-in for a little while. Wait a few minutes and try again.
  • If you’ve lost your authenticator app and your recovery codes, see Two-step verification.
  • If your account has been suspended, you won’t be able to sign in. See If your account is restricted.