Your transaction PIN is a 6-digit number that confirms money leaving your account. You set it when you open your account, and it’s separate from how you sign in.
When you need it
- Sending money to a member
- Paying a request
- Withdrawing to a payout account
You don’t need it to receive money, add money or browse your activity.
Choosing a PIN
We refuse PINs that are easy to guess, such as 123456, 000000 or a straight run of digits. Avoid numbers other people could know, like your birth year.
We store a salted hash of your PIN, never the PIN itself. Nobody at TransferCove can see it, and we will never ask you for it.
Change your PIN
- Go to Settings, then Security.
- Choose to change your PIN.
- Enter your current PIN, then your new one.
Forgot your PIN
- Go to Settings, then Security, and choose to reset your PIN.
- We email you a code. Enter it.
- Set a new PIN.
Resetting your PIN also clears a lockout, so you can use the new PIN straight away.
Too many wrong tries
After 5 wrong PINs, PIN entry locks for 15 minutes. During that time you can’t send, pay a request or withdraw. You can still sign in, receive money and look at your account.
When the time is up, you can try again. If you’ve forgotten the PIN, reset it with an email code instead of guessing.
If someone else knows it
Change your PIN straight away. If you think they could also sign in to your account, sign out every session in Settings, then Security, and contact us. More tips are on our security page.