Your @handle is your name on TransferCove. Other members can use it to find you, so pick one that’s easy to say and spell.
Picking one
You choose your handle while opening your account. We check availability as you type and tell you straight away if a handle is taken or not allowed.
Every handle is unique. Two members can’t share one.
Reserved names
Some handles are reserved so nobody can pose as us or our staff. These include words like “admin”, “support” and “transfercove”, plus names that look like them, such as versions with swapped letters or extra characters.
If you see someone using a handle that looks official, don’t pay them, and let us know.
How people find you
Members can find you by your exact @handle, email address or phone number (if you added one). When they look you up, they see your name and profile photo before they enter an amount. That’s how they check they have the right person.
A clear profile photo helps. You can add one in Settings, then Profile. Photos can be JPG, PNG or WebP, up to 10 MB.
Changing your handle
You can change your handle later in Settings, then Profile. After a change, there’s a waiting period before you can change it again, so choose carefully.
When you change it:
- Tell the people who pay you. They’ll need the new handle to find you.
- Your balance, history and receipts stay the same. Only the name people type changes.
The same rules apply to a new handle: it must be available and can’t be a reserved name.